Delivery and Returns

Delivery

Except where specifically stated, prices are exclusive of delivery to mainland UK only.
Our deliveries in the UK mainland are dealt with using our own transport and contracted outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:00 AM and 5:00 PM. Evening, Saturday and Sunday deliveries are not available.

Deliveries within the UK will incur a £6.99 Ex Vat carriage charge. Deliveries to Northern parts of Scotland, Northern Ireland, The Channel Islands and any other non-mainland UK site will incur a delivery charge of £16.75 Ex Vat or up to £21.65 Ex Vat dependent on location. Free of charge delivery will apply when you spend over £25.00 exclusive of VAT in areas covered by our vans.

In some rare instances the cost of carriage charged at the order/ checkout stage can be incorrect, especially where heavy goods are concerned. Key Engineering & Hygiene Supplies Ltd reserve the right to advise you of the correct cost and to refuse any orders already placed either by telephone, in writing or online.

All deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.

Returns and Exchanges

We want you to be entirely satisfied with every purchase made from Key Engineering & Hygiene Supplies Ltd as we aim to offer you excellent quality, value and service at all times. An invoice marked paid will be dispatched to you for all purchases. This is your proof of payment and also your guarantee. If you wish to return an item for exchange or you have decided not to keep it, please contact us within seven days of receipt of item. Returned items must be accompanied by a copy of your paid invoice and be accompanied by original packaging. Customers should arrange their own return courier. If, however Key Engineering & Hygiene Supplies Ltd is required to arrange pickup and return delivery of an item, the full cost of arranging that service will be deducted from the refunded amount. After we have established that the item is unused and undamaged, you will be refunded the entire sales price excluding original cost of delivery, and if applicable, the cost of return service. All goods must be in a new and unused condition together.
Any logoed items cannot be returned.